VFS Global, the world’s largest outsourcing services specialist for governments and diplomatic missions worldwide, is currently hiring a Support Agents for our Visa/Passport Center in one of the offices in San Francisco. 

ROLE AND RESPONSIBILITIES

• Working under tight timelines and high volume of applications.
• Supporting applicants with different inquiries about the visa process.
• Processing applications and data entry in the customized VFS software, including digitalization of documents.
• Dispatch of documents daily to foreign governments based in the US
• Scanning and uploading of documentation
• Trouble shooting IT issues with the help of the remote IT Service Desk, as needed
• Tracking of passports
• The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
• Reports directly to Visa Application Center Deputy Manager
• Willingness and ability to physically carry and transport a load of daily applications, in person, to local Consulates

EXPERIENCE/QUALIFICATIONS REQUIRED:

• Excellent written & verbal communication skills with professional demeanor
• Excellent command of English is required, additional languages a plus (but not required)
• Minimum education: Associate or Bachelor’s degree
• Good knowledge of Microsoft Office packages
• A good attention to detail and high level of accuracy under tight timelines
• A proactive ‘can-do’ attitude
• Ability to begin work rotating shifts from Monday to Fridays and some Saturdays, if needed, between 7:00am – 7:00pm
• Flexible / ready and willing to additional hours, if needed
• Availability to begin as soon as possible
• Candidates need to be eligible to work in US.
• Ability to lift up to 30 pounds.